MSP CAT aims to operate its business responsibly and sustainably. To do so, MSP CAT is working closely with all its stakeholders to build sound relationships with them.
We rely on the skills and commitment of our people to deliver outstanding services to our customers. Therefore, MSP CAT is trying hard to be one of the best employers in Myanmar.
Our HR team is responsible for defining and implementing our HR strategy and action plans.
All our employees can enjoy different benefits:
Social dialogue is also essential for us. Therefore, and to comply with the law, MSP CAT has also set a Workplace Coordinating Committee to settle the dispute between MSP CAT’s employees and the Company.
To monitor the perception of our people, we organised in 2014 a survey to assess the satisfaction of our employee. We conducted, in 2018, a new survey to refresh our data. Our HR team is processing the results currently: they will help us frame an action plan for 2019.
Finally, we aim to be an equal opportunity employer, and, as mentioned in our Code of Conduct, we do not tolerate any discrimination. Some of our employees are HIV positive, and it is not an issue for MSP CAT.
To monitor the perception of our people, an Employee Opinion Survey was conducted in 2014 to assess the satisfaction of our employee. Employee Engagement Survey was again conducted in 2019 on the following question groups.
According to the EES Survey Results, Employees decide to stay with MSP CAT because they believe they have career opportunities, competitive salary, good corporate culture, management's recognition, and a comfortable workplace, that translates into low attrition rates over the past 5 years.
Training our employee is critical for MSP CAT. As a result, every year, all our employees have to attend some training which are mandatory, and which are dealing with safety and business ethics. To continuously update their knowledge, we are requesting from our technicians, experts and engineers to get at least 80 hours of training per year.
Offering safe working conditions for our employees and contractors is paramount for MSP CAT. To set and promote an efficient culture of safety, we have relied on:
As the official distributor of Caterpillar products, we are contributing to delivering CAT Safety program in Myanmar: START. We encourage all our employees and contractors to report any situation which might be unsafe. Between January and June 2018, 217 incidents were reported and 91 were related to safety.
In pursuit of continuous improvement and excellence, we decided to upgrade to the new international standard and developed a migration plan based on OHSAS 18001.
After being audited on August 5, 2019, we successfully closed out all non-conformities (2 major and 3 minor) and received the certification.
We are proud to be one the first companies in Myanmar to achieve compliance to the ISO 45001 standard.
Since the COVID-19 outbreak in Myanmar in March 2020, we have formed MSP CAT Crisis Management Team and implemented Prevention and Contingency Measures. Fever Monitors are appointed to check the body temperature of employees and visitors at the entrances to MSP CAT premises and anyone with body temperature 37.5 degree Celsius and above is not allowed to enter the building. Isolation rooms are designated in every MSP CAT facility for the employees with COVID symptoms to isolate and wait for further instruction from Health Authority. It is mandatory that everyone washes their hands before entering MSP CAT facilities and wash basins are installed at the entrances for that purpose.
Fingerprinting for attendance is replaced with clocking in and out using magnetic Timecard to avoid contact through touches on the devices.
To increase employees’ awareness on preventive measures and guidelines, posters and notices are published and posted on noticeboards and MSP CAT Facebook Page for COVID 19 Updates and updated accordingly.
To prevent and reduce transmission among employees at work, we transition into flexible working hours and 50% of the employees work from home. Every day, same small groups of employees have lunch in rotation in the cafeteria during lunch hours and dining tables are cleaned with soapy water after each group.
Face-to-face contacts and physical meetings are reduced using telephone & internet communications and videoconferencing etc.
Personal Protective Equipment
Masks, hand sanitizer, face shields, gloves and PPE are sufficiently provided, and employees are enforced to use them as and when required.
High-touch surfaces like doorknobs, electrical switches and handrails of stairs etc. are cleaned with disinfectant twice a day.
Shuttle buses are disinfected twice a day, before boarding the employees in the morning and afternoon. Company vehicles and offices are disinfected every two weeks.
Breaking the chain of infection
Every employee is asked to install Corporate Contact Tracing App (Shield for Business, powered by Onspota) in their mobile phones. By scanning a QR code or using a URL, visitors and customers visiting our facilities also receive a link to a web application that allows them to check-in and register the visits. The App alerts the employees, visitors and customers of exposure to confirmed Covid-19 infected person at our workplaces through direct person-to- person proximity notifications and indirect person-to-location notifications.
Supporting our Employees
If an employee is ill or had direct or indirect contact with someone with COVID-19, we will immediately implement our isolation and disinfection protocols and will begin any necessary quarantines, in line with guidance from local health authority.
The company keeps stocks of Oxygen cylinders and oxygen concentrators to provide to employees and their family members in times of need.
Tele-consultation services are provided to sick employees through our contracted clinics.
Health and safety of our customers and our employees have been and always will be our priority and, we will be constantly monitoring the evolving situation and adapting our efforts and responses.
Managing our operations should not harm the environment. We are working on two fronts on this matter:
A specific action plan was decided to structure and optimise MSP CAT waste management system. We will now work to reduce and recycle as much as possible the waste produced by our operations. For hazardous waste, they have to “be disposed of to a site that is licensed to handle the type of waste identified”.
To run our operations, we are using:
MSP CAT is contributing to Myanmar society mostly with two projects.
Since 2010, MSP CAT has been selecting young high school graduates who are coming from remote areas and underprivileged families. The Company is bearing the costs of their 4 years studies (about USD 15,000 per student supported). MSP CAT has set, in partnership with Caterpillar and with the Ministry of Education, a curriculum. Once graduated, each student receives its diploma, which is recognised by Caterpillar as valid not only in Myanmar but also all around the globe.
MSP CAT chairman is chairing the Myanmar Cycling Federation (MCF) since 2015. MSP CAT bears all the operational expenditures of the MCF.
In 2019, we spent 100 million MMK on our philanthropic activities.
Our Company is also proud to be among the most significant taxpayers in Myanmar. We estimate that we will pay over 8.7 billion MMK of tax for our 2019 activities.
MSP CAT embraces the following standards:
|Enabling Myanmar economic development is essential, and MSP CAT provides the solutions to build a better Myanmar.||
|Our machines are empowering Myanmar, as they can deliver better infrastructures which will benefit to everyone.||
|Tackling corruption and contributing to building sound public services are critical for Myanmar future.||
|MSP CAT works closely with its main stakeholders to develop a sound business working environment.||
Our performance is summarized in the following table. For each KPI, we indicated its scope, its value and the mapping with the GRI Standards. For the time being, our data are not audited by a third-party.
|Topic||KPI||Scope||Unit||2019||GRI Standards||SDG principles|
|HR||Headcount||Full||Number||841||GRI 102||SDG 8|
|HR||Number of male||Full||Number||737||GRI 102||SDG 8|
|HR||Number of female||Full||Number||104||GRI 102||SDG 8|
|HR||16 to 30 years||Full||Number||459||GRI 102||SDG 8|
|HR||31 to 59 years||Full||Number||370||GRI 102||SDG 8|
|HR||60 years and above||Full||Number||12||GRI 102||SDG 8|
|HR||Managers||Full||Number||104||GRI 102||SDG 8|
|HR||% of female managers||Full||%||10%||GRI 405||SDG 8|
|HR||Senior Staff||Full||Number||227||GRI 102||SDG 8|
|HR||% of female senior staff||Full||%||15%||GRI 405||SDG 8|
|HR||Staff||Full||Number||507||GRI 102||SDG 8|
|HR||% of female staff||Full||%||12%||GRI 405||SDG 8|
|HR||% of permanent contract||Full||%||91%||GRI 102||SDG 8|
|HR||Number of people trained||Full||Number||572||GRI 404||SDG 8|
|HR||Number of training hours||Full||Number||82,231||GRI 404||SDG 8|
|HR||% of people trained||Full||%||68%||GRI 404||SDG 8|
|HR||Average number of training hours per people trained||Full||Number||144||GRI 404||SDG 8|
|HR||Number of people recruited||Full||Number||34||GRI 102||SDG 8|
|HR||Of which % of female recruited||Full||%||12%||GRI 405||SDG 8|
|HR||Number of people promoted||Full||Number||137||GRI 405||SDG 8|
|HR||Of which % of female promoted||Full||9%||GRI 405||SDG 8|
|HR||Number of reports under the Safety Card program||Full||Number||141||GRI 403||SDG 8|
|HR||Number of accidents||Full||Number||3||GRI 403||SDG 8|
|HR||Absenteism rate||Full||%||0||GRI 403||SDG 8|
|HR||Fatality rate||Full||%||0||GRI 403||SDG 8|
|HR||Frequency rate||Full||%||0.39%||GRI 403||SDG 8|
|HR||Turnover||Full||%||1.02%||GRI 401||SDG 8|
|HR||Employee satisfaction||Partial||%||79%||MSP CAT||SDG 8|
|HR||Number of vulnerable people||Full||Number||2||GRI 405||SDG 10|
|Environment||Number of spills/accidents||Number||0||GRI 306||SDG 12|
|Environment||Quantity of diesel consumed||Full||Gallon||60,418||GRI 302||SDG 13|
|Environment||Quantity of gasoline consumed||Full||Gallon||45,489||GRI 302||SDG 13|
|Environment||Quantity of electricity consumed||Full||KWH||421,882||GRI 302||SDG 13|
|Environment||Energy consumed||Full||KWh||4,158,485||GRI 302||SDG 13|
|Environment||Energy intensity||Full||Energy consumed per sales (KWh / sale)||7,672||GRI 302||SDG 13|
|Environment||Carbon emissions||Full||Tonnes CO2 eq.||1,019||GRI 305||SDG 13|
|Environment||Carbon intensity||Full||GHG (tonnes CO2 eq.) per sales||2||GRI 305||SDG 13|
|Social||Number of audits||Full||Number||0||MSP CAT||SDG 9|
|Social||Number of suppliers who conducted their self-assessment||Full||Number||0||MSP CAT||SDG 9|
|Social||Number of suppliers||Full||Number||250||MSP CAT||SDG 9|
|Social||% of Myanmar suppliers||Full||Number||28%||GRI 204||SDG 8|
|Social||Average length of relationship||Full||Number||0||MSP CAT||SDG 8|
|Social||Suppliers satisfaction||Full||Number||0||MSP CAT||SDG 8|
|Social||% of spending on Myanmar suppliers||Full||Number||2%||GRI 204||SDG 8|
|Social||Tax paid||Full||MMK (million)||8,700||GRI 203||SDG 8|
|Social||Donations||Full||MMK (million)||100||GRI 203||SDG 8|
|Social||Number of people impacted||Full||Number||0||GRI 203|
|Social||Number of Apprenticeship students graduated||Full||Number||20||GRI 203|
|Social||Of which number of persons recruited by MSP CAT||Number||20||GRI 203|
|Social||Number of customers||Full||Number||5,000||GRI 102|
|Social||Number of branch||Full||Number||14||GRI 102||SDG 9|
|Social||Number of sales||Full||Number||542||GRI 102||SDG 9|
|Social||Number of CAT Machines sold||Full||Number||250||GRI 102||SDG 9|
|Social||Number of CAT Machines in operation||Full||Number||3,760||GRI 102||SDG 9|
|Social||Number of active CAT power generators||Full||Number||2,645||GRI 102||SDG 9|
|Social||Number of products at work in Myanmar||Full||Number||6,405||GRI 102||SDG 9|
|Social||Number of total operations performed||Full||Number||9,694||GRI 102||SDG 9|
|Social||- Predelivery and installation||Full||Number||506||GRI 102||SDG 9|
|Social||- Delivery / Commissioning||Full||Number||555||GRI 102||SDG 9|
|Social||- Revisit||Full||Number||898||GRI 102||SDG 9|
|Social||- Workshop Jobs, Field Service, Troubleshoting||Full||Number||4,180||GRI 102||SDG 9|
|Social||- Warranty||Full||Number||576||GRI 102||SDG 9|
|Social||- Interdepartmental exclude warranty||Full||Number||2,979||GRI 102||SDG 9|
|Social||- Others||Full||Number||4,180||GRI 102||SDG 9|
|Social||Number of total events|
|Social||- New Product Launching Event||Full||Number||1||GRI 102||SDG 9|
|Social||- Customer Seminar and Training||Full||Number||5||GRI 102||SDG 9|
|Social||Customers' satisfaction index||Full||Number||9.3||MSP CAT|
|Social||Number of complaints from customers||Full||Number||40||MSP CAT|
|Social||Number of complaints per sale||Full||%||8%||MSP CAT|